Privacy Policy
Last updated: 9 November 2026
1. Data controller
Willow Solutions s.r.o., Nové sady 988/2, Staré Brno, 602 00 Brno, Czech Republic, Company ID 19311656, registered with the Regional Court in Brno under file C 133714, is responsible for processing personal data described here. Contact: info@willow-solutions.com.
2. What information we process
When you contact us by email or through the website, we process the information you provide, typically your name, email address, company or professional affiliation, enquiry and subsequent correspondence. Our website and infrastructure may also process technical information such as IP addresses and security logs needed to operate and protect the website.
3. Purposes and legal bases
We use contact details to answer enquiries, discuss potential cooperation, prepare proposals and conduct related business correspondence. This processing is based on our legitimate interests in responding to business contacts (Article 6(1)(f) GDPR), or, where applicable, taking steps at your request before entering into a contract (Article 6(1)(b) GDPR). Website security and necessary technical operations are based on our legitimate interests in maintaining a secure and functional website. We do not use contact-form enquiries for newsletter subscriptions or mass marketing campaigns, and we do not use Google Analytics or Meta Pixel.
4. Retention periods
Business enquiries that do not lead to a contract are generally retained for up to 36 months after the last relevant communication, unless a longer period is necessary to establish, exercise or defend legal claims. If a contract is concluded, relevant correspondence and records may be retained for the duration required by contractual, accounting and other legal obligations. Technical and security log retention depends on the hosting and security configuration and is limited to the period needed for those purposes.
5. Storage and service providers
Messages submitted through our contact form are delivered to our business email mailbox. Our website is hosted by ACTIVE 24, s.r.o. Email communication and storage may involve the relevant Microsoft 365 or Google Workspace service where used. Authorised hosting, email and IT/security providers may process data on our behalf as needed to deliver and secure their services. We do not sell personal data.
6. International transfers
Some technology providers may process or access information outside the European Economic Area. Where this occurs, we rely on applicable GDPR transfer mechanisms, such as adequacy decisions or appropriate safeguards (including standard contractual clauses where relevant). Contact us if you would like further information about the safeguards applicable to your data.
7. Cookies and third-party services
The website may use strictly necessary technical cookies and security technologies. Our contact form uses Google reCAPTCHA to help prevent automated submissions; this service may set a security cookie named _GRECAPTCHA and process technical information, such as IP address and browser signals. The Contact page also embeds Google Maps; loading the map may result in a connection to Google and associated data processing. We do not use Google Analytics or Meta Pixel. Where any non-essential cookies or similar technologies are used, we will handle applicable consent requirements separately. For information about Google’s processing, see Google’s Privacy Policy.
8. Your rights
Subject to the conditions set out in the GDPR, you may request access to your personal data, correction, erasure, restriction of processing, data portability, or object to processing based on legitimate interests. You may contact us at info@willow-solutions.com. You also have the right to lodge a complaint with the Czech Office for Personal Data Protection (Úřad pro ochranu osobních údajů), uoou.gov.cz.
9. Voluntary provision and automated decisions
Providing information through our contact form is voluntary, but without sufficient contact details we may be unable to respond. We do not make decisions based solely on automated processing that produce legal or similarly significant effects concerning people who contact us.
10. Updates
We may update this policy if our activities, service providers or applicable requirements change. The current version is published on this page.