CONSENT TO THE PROCESSING OF PERSONAL DATA AND INFORMATION ON DATA PROCESSING

We use your personal data to provide and improve our website. By using the website, you agree to the collection and use of information in accordance with this Privacy Policy.

We are Willow Solutions s.r.o., headquartered at Nové sady 988/2, Staré Brno, 602 00 Brno, Company ID: 19311656, registered with the Regional Court in Brno, C 133714/KSBR (hereinafter referred to as the „Controller“). In accordance with Regulation (EU) 2016/679 of the European Parliament and the Council on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and Act No. 110/2019 Coll. on the processing of personal data, as amended (hereinafter referred to as „GDPR“), we will process your personal data from the moment you provide it to us, as described below.

Why do we process your data?

It depends on the basis on which you provide us with your data.

If we are in the process of negotiating a contract with you, or if we have already concluded one, we process your personal data as necessary to fulfill the contract. This includes concluding, fulfilling, and resolving obligations arising from the contract. Processing personal data necessary for contract performance does not require your consent, as we are legally obliged to do so.

To contact you: We may contact you via email, phone calls, SMS, or other equivalent electronic means, such as push notifications from mobile applications, regarding updates or informational communications related to features, products, or contractual services, including security updates, when necessary or appropriate.

To provide you with news, special offers, and general information about additional products, services, and events we offer, similar to those you have already purchased or inquired about, unless you opt out of such communications.

To manage your requests: To process and manage any inquiries or requests you have sent us.

For other purposes: We may use your data for additional purposes, such as data analysis, identifying usage trends, determining the effectiveness of our promotional campaigns, and evaluating and improving our services, products, marketing, and user experience.

If you send us inquiries, requests, or otherwise communicate with us, you provide your data based on your voluntary consent. You may withdraw this consent at any time by sending an email to info@willow-solutions.com.

What personal data do we process?

As the Controller, we process personal data that you provide to us or that is publicly available. This mainly includes your name, surname, address, other identifying details (such as Company ID and date of birth, if necessary), as well as other personal data you provide, such as phone number, email, and delivery address. This data is processed for the purposes for which you provided it—handling your inquiries, negotiating contracts, fulfilling contracts, or responding to your contact request. Additionally, we process this data for marketing communication purposes.

If you provide us with third-party personal data, you are responsible for informing the individual and obtaining their consent in accordance with this Privacy Policy.

 How Long Do We Process Your Data?

The duration of personal data processing depends primarily on the purpose for which we process it.

We process your personal data for the entire duration of the contractual relationship between us. Personal data necessary for the proper provision of services—whether derived from our contract or from generally binding legal regulations—must be processed regardless of your consent for the period required by the applicable legal regulations (e.g., tax documents must be retained for at least 10 years).

If you have given us your consent to process your personal data, your data will generally be processed for 10 years or until you revoke such consent.

Data obtained through a user account or other similar means are processed for the duration of your use of our services and typically for 5 years after their termination.

What Are Your Rights Regarding the Processing of Your Data?

Your rights depend on the legal basis for processing your data. If we process your data due to legal obligations, you have the right to:

  • Request information about which of your personal data we process and obtain a copy of this data.
  • Request an explanation regarding the processing of your personal data.
  • Request access to your data and have it updated or corrected.
  • Exercise the right to data portability.
  • If you have provided consent for data processing, in addition to the above rights, you also have the right to:
  • Withdraw your consent at any time in writing, as described above.
  • Request the restriction of data processing.
  • Request the deletion of your personal data.

Do you have any further questions about the processing of your personal data? Contact us at info@willow-solutions.com.