Processing of Personal Data

CONSENT TO THE PROCESSING OF PERSONAL DATA AND INSTRUCTIONS ON THE PROCESSING OF PERSONAL DATA

We use your personal data to provide and improve the website. By using the Site, you consent to the collection and use of information in accordance with this Privacy Policy.

We are Willow Solutions s.r.o., with registered office at Nové sady 988/2, Staré Brno, 602 00 Brno, ID No.: 19311656, registered with the Regional Court in Brno, C 133714/KSBR (hereinafter referred to as the „Controller“), and within the meaning of Regulation (EU) No. 2016/679 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data and repealing Directive 95/46/EC (General Data Protection Regulation) (hereinafter referred to as „GDPR“) and Act No. 110/2019 Coll, on the processing of personal data, as amended, at the moment you provide us with your personal data, we will continue to process it as set out below.

Why do we process your data?

This depends on the basis on which you provide us with your data.

If we are negotiating a contract with you, or have already concluded a contract together, we process your personal data necessary for the performance of the contract, and only for the purpose of concluding the contract, performing it, or settling the obligations arising from it. The processing of personal data necessary for the performance of the contract is not subject to your consent, we are obliged to do so by law.

For the purpose of contacting you: to contact you via email, phone calls, SMS or other equivalent forms of electronic communication, such as mobile app push notifications, regarding updates or informational communications regarding features, products or contractual services, including security updates, where necessary or reasonable to do so.

Provide you with news, special offers and general information about other goods, services and events we offer that are similar to those you have already purchased or inquired about, unless you have opted not to receive such information.

To manage your requests.

For other purposes: We may use your information for other purposes, such as analyzing data, identifying usage trends, determining the effectiveness of our promotional campaigns, and evaluating and improving our Service, products, services, marketing, and your experience.

When you send us your questions, inquiries or otherwise communicate with us, you are providing us with your information based on your voluntary consent. Your consent can be withdrawn at any time by sending an email to info@willow-solutions.com.

What personal data do we process?

As the Controller, we process personal data that you provide to us or that is publicly available. In particular, this includes your name and surname, address, other identification data (such as ID number and date of birth, if necessary), but also other personal data provided by you, such as telephone, e-mail, delivery address, etc. These are processed for the reasons for which you have provided these data, in particular to deal with your enquiries, to conduct negotiations leading to the conclusion of a contract, to perform a contract, or to comply with your request to be contacted by the Controller. Furthermore, these data are also processed for the purpose of sending marketing communications.

If you provide us with the personal data of third parties, it is your responsibility to inform the person concerned and to secure their consent to these privacy terms.

We may share your personal information in the following situations:

With Service Providers: we may share your personal information with Service Providers for the purpose of monitoring and analyzing your use of our Service so that we can contact you.
With Affiliates: In such cases, we will require those affiliates to comply with this Privacy Policy. Affiliates include Our parent company and any other subsidiaries, joint venture partners or other companies that We control or are under common control with Us.
With Business Partners: we may share your information with Our business partners in order to offer you certain products, services or promotions.
With Other Users: When you share personal information or otherwise communicate in public areas with other users, this information may be seen by all users and may be publicly disseminated outside.
With Your Consent: With your consent, we may disclose your personal information for any other purpose.

How long do we process your data?

The processing period for personal data varies depending in particular on the reason for which we process it.

We always process your personal data for the entire duration of the contractual relationship between us. We must process such personal data that is necessary for the proper provision of services, whether these obligations arise from the contract between us or from generally binding legal regulations, regardless of the consent you have given us, for the period of time specified by or in accordance with the relevant legislation (e.g. for tax documents, this period is at least 10 years).

If you have given us consent to process your personal data, your personal data will generally be processed for a period of 10 years or until such consent is withdrawn.

Data obtained through a user account or other similar means, we process for the duration of the use of our services and then generally for 5 years after cancellation.

What rights do you have in relation to the processing of your data?

It depends on the grounds on which we process your data. If it is data that we process by law, then you have the right to:

in case of doubt about compliance with the obligations related to the processing of personal data, to lodge a complaint with the Office for Personal Data Protection or to go to court. However, we will be happy if you contact us first and we can resolve the situation together.

If you have given your consent to the processing, then beyond the above you also have the right to:

Do you have further questions about the processing of your personal data? Please contact us by email: info@willow-solutions.com.